Managing Results, LLC

SBP

Department Strategic Business Plans

A Department Strategic Business Plan can be a powerful tool to help you bring clarity, align effort, and build trust. A Strategic Business Plan provides a powerful framework to set your organization’s sights on results for customers that are aligned to the jurisdiction’s goals. A Strategic Business Plan includes robust operational performance measures to help you measure progress and structure performance reports on how you’re doing to deliver those results. 

A performance-based budget can be structured around the Programs identified in the department’s Strategic Business Plan. Budget decisions will be made to support the department and jurisdiction Strategic Results.  Employees can then be aligned to the results you need them to deliver.

An MR facilitated Department Strategic Business Plans provides for the following outcomes for departments and a powerful framework for:

  • Involving Managers and Staff in the creation of their Department Strategic Business Plan

  • Breakthrough thinking on how to achieve results for the Department’s customers

  • Proactively and prospectively assessing the environment and identifying the critical issues and trends the Department and its customers will be facing,

  • Defining and setting measurable 2-5 year Strategic Goals/Results for the Department,

  • Establishing the Mission of the Department,

  • Creating customer focused, measurable results, output, demand and efficiency performance measures through a facilitated process,

  • Consistently measuring and managing operational performance across the Department,

  • Tying a level of service delivery to a level of performance and to a level of funding,

  • Providing the information needed to both manage expectations up in the organization and performance down into the Department,

  • Telling the Department’s story of accomplishments to internal and external stakeholders,

  • Consistent Focus on Results for Customers throughout the organizational culture.

“MFR helps us identify and understand dynamic measures that drive real change. From top to bottom, the planning process helps align the organization, clarifying long-term objectives and the daily results we must achieve to get there.”
— John Keisler, Economic Development Director, City of Long Beach, CA

Elements of a Strategic Business Plan include:

  1. Clear, concise one sentence Mission Statement

  2. Issue Statements of the most important long-term issues and trends facing your customers and your organization

  3. Strategic Results or Goals that establish measurable, time specific, customer-focused results written in terms of what customers will experience, e.g. % of building permits issued within x number of days

  4. Services that identify the key deliverables your customers receive from the department

  5. Programs that are built on groups of services organized around customers and results, that enable the department to measure and manage operational performance, with each Program having a Purpose Statement and a Family of Performance Measures® (results, output, demand, efficiency)

  6. Lines of Business that are groups of Programs that define large sections of the organization

Since 1998, MR has successfully developed Strategic Business Plans for more than 1,800 departments and offices. MR has worked with departments of all sizes and functions to build Strategic Business Plans that focus on the results that matter most to your customers – the people you serve. If government does it, chances are that MR has facilitated a Strategic Business Plan for it.